DMTX SERVICE
privacy policy
Last updated: July 20, 2026
DMTX Store values your privacy and the security of your personal information.
This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit the DMTX Store website, create an account, purchase products or services, submit forms, leave comments, subscribe to marketing communications, or otherwise interact with us.
Please read this policy carefully before using this website or submitting personal information.
If you do not agree with this policy, please discontinue use of this website and related services.
I. Operator Information
The personal information processor or data controller for DMTX Store is:
– Business Entity Name: DMTX Store
– Brand Name: DMTX Store
– Contact Email: privacy@dmcxy.com
If you have any questions regarding this Privacy Policy or our personal information processing activities, please contact us using the details above.
II. Scope of This Policy
This policy applies to the website, online store, account system, checkout functions, customer service, and services directly associated with this website provided by DMTX Store.
This policy generally does not apply to:
– Websites operated independently by third parties;
– Third-party payment platforms;
– Third-party logistics platforms;
– Social media platforms;
– Other services accessed via external links.
Third-party services may be subject to their own privacy policies. Please read their privacy policies before accessing or using such services.
III. Personal Information We Collect
Depending on how you use our services, we may collect the following types of information.
1. Identity and Contact Information
Includes:
– Name;
– Username;
– Email address;
– Phone number;
– Recipient information;
– Billing contact information;
– Company name;
– Other contact information you voluntarily provide.
2. Order and Transaction Information
Includes:
– Order number;
– Purchased goods or services;
– Quantity, specifications, and price of goods;
– Coupon or discount usage;
– Payment status;
– Refund and return/exchange records;
– Delivery method;
– Logistics tracking number;
– Order notes;
– Invoice or tax-related information;
– Purchase history.
3. Delivery and Billing Information
Includes:
– Country or region;
– Province, state, or administrative region;
– City;
– Street and detailed address;
– Postal code;
– Delivery phone number;
– Billing address.
This information is used to process orders, calculate shipping costs, complete delivery, handle refunds, and fulfill relevant legal obligations.
4. Payment Information
When you make a payment, relevant payment information may be processed directly by banks, acquiring institutions, or third-party payment service providers.
Depending on the payment method used, relevant information may include:
– Payment method;
– Partial identification information of the payment account;
– Transaction number;
– Transaction amount;
– Payment time;
– Payment status;
– Risk verification results;
– Billing address.
Unless explicitly stated otherwise by the relevant payment method, DMTX Store generally does not directly store full bank card numbers, card security codes, or complete payment credentials.
5. Account Information
If you register an account, we may collect and store:
– Username;
– Email address;
– Encrypted password;
– Account creation time;
– Login records;
– Saved shipping addresses;
– Order history;
– Favorited items/content;
– Account preferences.
Please keep your account and password secure. Contact us immediately if you discover any unauthorized use of your account.
6. Device and Usage Information
When you visit the website, our servers, WordPress, WooCommerce, security plugins, analytics tools, or other technical services may automatically collect:
– IP address;
– Browser type and version;
– Operating system;
– Device type;
– Language settings;
– Date and time of access;
– Referring page;
– Pages viewed;
– Click and interaction records;
– Cookie identifiers;
– Login and session information;
– Error logs;
– Security and anti-fraud information.
This information is used to maintain website operations, analyze performance, prevent attacks, troubleshoot issues, and improve the user experience.
7. Customer Service and Communication Information
When you contact us, we may collect:
– Emails or messages sent by you;
– Content of inquiries;
– Complaint and after-sales records;
– Order-related issues;
– Images, videos, or attachments;
– Customer service interaction records;
– Other information provided by you.
Please do not send full bank card numbers, passwords, or other unnecessary sensitive information in standard customer service messages.
8. Comment and Review Information
If the website enables comment or product review functions, we may collect:
– Display name;
– Comment or review content;
– Ratings;
– Email address;
– IP address;
– Browser information;
– Submission time.
Comments or reviews may be publicly displayed. Please do not include phone numbers, addresses, ID numbers, or other private information in public comments.
9. Marketing and Subscription Information
If you subscribe to emails, SMS, or other marketing messages, we may collect:
– Name;
– Email address;
– Phone number;
– Subscription status;
– Time of consent;
– Unsubscription records;
– Marketing message open or click activity.
You may unsubscribe at any time via the unsubscribe method included in the messages or by contacting us.
Canceling marketing subscriptions will not affect essential service messages such as order confirmations, security notifications, or after-sales notices.
10. Other Information You Voluntarily Provide
We may process information you voluntarily provide when you participate in events, complete surveys, submit customization requests, apply for after-sales service, or otherwise interact with us.
Please provide only the information necessary to fulfill the specific purpose.
IV. Sources of Personal Information
We may obtain personal information from the following sources:
– Information you directly enter or submit;
– Your browsing and actions on the website;
– Accounts you create;
– Orders you submit;
– Payment service providers;
– Logistics and delivery service providers;
– Customer service tools;
– Security and anti-fraud services;
– Data analytics and cookie tools;
– Third-party login services you authorize;
– Other sources permitted by applicable law.
V. How We Use Personal Information
We may process personal information based on the performance of a contract, compliance with legal obligations, your consent, or the pursuit of legitimate business purposes.
Specific purposes include:
1. Providing products and services
Used for:
– Creating and managing accounts;
– Receiving and processing orders;
– Confirming payments;
– Arranging delivery;
– Providing digital goods or online services;
– Sending order confirmations and shipping notifications;
– Processing returns, exchanges, and refunds;
– Providing after-sales support.
2. Communicating with you
Used for:
– Responding to inquiries;
– Handling complaints;
– Notifying you of order status;
– Alerting you to changes regarding your account or services;
– Sending essential service messages;
– Processing requests regarding privacy rights.
3. Maintaining the website and improving services
Used for:
– Analyzing website usage;
– Optimizing web pages and the checkout process;
– Testing website functionality;
– Troubleshooting technical issues;
– Improving products and services;
– Compiling anonymous or aggregated data.
4. Security and risk management
Used for:
– Verifying logins and transactions;
– Preventing fraudulent orders;
– Detecting malicious access;
– Preventing account hijacking;
– Protecting the website and servers;
– Investigating security incidents;
– Enforcing terms of purchase and other rules.
5. Fulfilling legal and regulatory obligations
Used for:
– Maintaining transaction and financial records;
– Issuing invoices;
– Handling tax matters;
– Responding to lawful requests from competent authorities;
– Establishing, exercising, or defending legal rights;
– Handling disputes and legal proceedings.
6. Marketing and personalized recommendations
Subject to obtaining necessary consent or where permitted by applicable law, we may:
– Send information about products and events;
– Provide offers or recommendations;
– Measure the effectiveness of marketing campaigns;
– Improve recommendations based on browsing or purchase history.
You may withdraw your consent for marketing at any time; however, such withdrawal does not affect processing activities already carried out based on prior consent.
VI. Cookies and similar technologies
DMTX Store may use cookies, local storage, pixel tags, session identifiers, and similar technologies.
These technologies may be used to:
– Remember shopping cart contents;
– Maintain user login status;
– Save language and display preferences;
– Support the checkout process;
– Prevent fraud and malicious attacks;
– Track website visits;
– Analyze website performance;
– Measure marketing effectiveness;
– Provide personalized content.
1. Necessary cookies
Necessary cookies are used for basic website functions, such as:
– Shopping cart;
– Checkout;
– Login;
– Account security;
– Load balancing;
– Recording cookie preferences.
Disabling necessary cookies may prevent the website from functioning correctly.
2. Functional cookies
Functional cookies are used to remember language, region, interface, and other settings.
3. Statistical cookies
Statistical cookies help us understand visitor numbers, page usage, and website performance.
Where required by applicable law, we will obtain your consent before setting non-essential statistical cookies.
4. Marketing Cookies
If advertising or marketing tools are enabled, marketing cookies may be used to measure advertising effectiveness, limit ad frequency, or provide relevant content.
Where required by applicable law, we will obtain your consent before setting marketing cookies.
You can manage cookies via website cookie settings, browser settings, or methods provided by the relevant service providers.
Deleting or blocking cookies may affect functions such as the shopping cart, login, and checkout.
VII. WordPress and WooCommerce
DMTX Store uses WordPress and WooCommerce (or similar e-commerce functionality) to provide website and store services.
These systems may process:
– Account information;
– Order information;
– Shipping and billing addresses;
– Shopping cart information;
– Login cookies;
– Comments and reviews;
– Return and exchange records;
– Data export or deletion requests;
– Website logs and security information.
We implement functions for data retention, export, deletion, and anonymization based on our operational needs.
VIII. Embedded Content and External Links
Pages on this website may contain embedded content from third-party websites, such as:
– Videos;
– Maps;
– Social media content;
– Images;
– Payment components;
– Customer service components;
– Product review tools.
Embedded content may collect data, set cookies, or record interactions in a manner similar to how you would directly visit the third-party website.
We have no control over data processing independently conducted by third parties; please read the privacy policies of the respective third parties.
IX. How We Share Personal Information
We will not disclose your personal information publicly without valid reason.
To provide services, we may share information with the following recipients to the extent necessary.
1. Payment Service Providers
Used for:
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– Processing payments;
– Verifying transactions;
– Preventing fraud;
– Processing refunds;
– Resolving payment disputes.
The actual payment service provider is as displayed on the checkout page, e.g., [Insert Stripe, PayPal, WooPayments, or the actual provider].
2. Logistics and delivery service providers
Used for:
– Calculating shipping costs;
– Creating shipping labels;
– Delivering packages;
– Providing shipment tracking;
– Handling delivery exceptions.
Information that may be shared includes names, addresses, phone numbers, ordered items, and necessary customs clearance information.
Actual logistics service providers include: [Please list the logistics companies actually used].
3. Website, cloud computing, and technical service providers
Including:
– Website hosting providers;
– Cloud server and object storage providers;
– CDN and security service providers;
– Domain and email service providers;
– Database and backup service providers;
– Customer service systems;
– Website development and maintenance personnel.
These service providers shall process personal information only to the extent necessary to provide the relevant services.
4. Data analytics and marketing service providers
If relevant features are enabled on the website, we may share necessary information with analytics, email, advertising, or marketing service providers.
Services actually used include: [Insert Google Analytics, Meta Pixel, Mailchimp, etc.; delete names not applicable].
For non-essential analytics or marketing activities, we will provide options to consent or opt out in accordance with applicable laws.
5. Professional advisors
Where necessary, we may provide relevant information to lawyers, accountants, auditors, insurance providers, or other professional advisors.
6. Legal and Regulatory Authorities
We may provide information as required by law in the following circumstances:
– To comply with laws and regulations;
– To respond to lawful requests from courts, regulatory bodies, or law enforcement agencies;
– To investigate fraud, attacks, or illegal activities;
– To protect the legitimate rights and interests of users, DMTX Store, or third parties;
– To establish, exercise, or defend legal rights.
7. Business Changes
In the event of a merger, acquisition, restructuring, financing, asset transfer, or sale of business, personal information may be transferred to the relevant parties to the extent necessary.
We will take reasonable measures to protect the relevant information in accordance with the law.
X. Sale and Sharing of Personal Information
DMTX Store does not operate based on the sale of users' personal information.
However, if the website utilizes cross-site advertising, targeted advertising, or specific marketing technologies, certain jurisdictions may classify the disclosure of relevant data as a "sale" or "sharing" of personal information.
Where required by applicable law, we will:
– Provide a means to opt out of the sale or sharing of information;
– Honor valid privacy preference signals;
– Refrain from unlawful discrimination against you for exercising your privacy rights;
– Implement additional safeguards regarding the information of minors.
If DMTX Store does not currently use targeted advertising, unnecessary advertising tracking plugins should be avoided.
XI. Cross-Border Transfer
The servers, payment platforms, email services, logistics services, or other technical service providers used by DMTX Store may be located outside your country or region.
Consequently, your personal information may be transferred to other countries or regions for storage and processing.
Standards for personal information protection may vary across different countries and regions.
Where required by applicable law, we implement protective measures through the following means:
– Obtaining necessary consents;
– Entering into data processing agreements;
– Using standard contractual clauses;
– Conducting personal information protection impact assessments;
– Implementing measures such as encryption, access controls, or de-identification;
– Using other legally recognized transfer mechanisms.
XII. Personal Information Retention Period
We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, or as required by legal, tax, accounting, security, and dispute resolution requirements.
Retention periods may be determined based on the following factors:
– Whether the account remains in use;
– Status of order and contract fulfillment;
– After-sales and warranty periods;
– Tax and financial record-keeping requirements;
– Fraud and security risks;
– Statutes of limitations for legal proceedings;
– Whether you have withdrawn your consent;
– Whether continued retention is required by law.
Generally:
– Account information is retained until the account is deleted or is no longer needed;
– Order and transaction information is retained in accordance with financial, tax, and dispute resolution requirements;
– Shopping cart and incomplete order information is retained according to system settings;
– Customer service records are retained until the issue is resolved and the reasonable follow-up period has ended;
– Marketing information is retained until you unsubscribe or the relevant purpose has ended;
– Security logs are retained as required for risk prevention and control.
Upon the expiration of the retention period, we will delete, anonymize, or securely isolate the relevant information within a reasonable timeframe.
Due to technical limitations of backup systems, deleted information may persist in backups for a limited period but will not be used for day-to-day business operations.
13. Personal Information Security
We implement technical and administrative measures appropriate to the scale of our business and the associated risks, including:
– HTTPS encrypted transmission;
– Account permission management;
– Administrator login protection;
– Software and plugin updates;
– Security logging;
– Firewalls and protection against malicious access;
– Data backups;
– Minimization of payment information processing;
– Restrictions on access by employees and service providers;
– Use of two-factor authentication where necessary.
However, no method of internet transmission or electronic storage is absolutely secure.
You should use strong passwords, avoid reusing passwords from other websites, and keep your account login information secure.
In the event of a personal information security incident that may affect your legitimate rights and interests, we will take remedial measures in accordance with applicable laws and, where necessary, notify relevant users and regulatory authorities.
14. Your Rights Regarding Personal Information
Depending on the applicable laws in your region, you may have some or all of the following rights:
– To understand the rules governing the processing of personal information;
– To inquire whether we are processing your personal information;
– To access or obtain a copy of your personal information;
– To correct inaccurate or incomplete information;
– To delete personal information;
– To withdraw consent;
– To restrict specific processing activities;
– To object to specific processing activities;
– To obtain data in a structured, commonly used format;
– To request the transfer of personal information;
– To opt out of the sale, sharing, or targeted advertising involving personal information;
– To object to automated decision-making;
– To lodge a complaint with a regulatory authority;
– To be free from unlawful discrimination when exercising your legal rights.
Some rights may be subject to legal limitations.
For example, we may be unable to immediately delete all order information due to the need to fulfill orders, maintain tax records, prevent fraud, resolve disputes, or comply with legal obligations.
15. How to Submit Privacy Requests
You may submit requests for access, correction, deletion, withdrawal of consent, or other privacy-related matters via the following channels:
– Contact email: [Please enter privacy contact email]
– Contact page: [Please enter website contact page URL]
– Other methods: [Please specify if applicable]
When submitting a request, please provide the following details:
– The right(s) you wish to exercise;
– The email address associated with your account or order;
– Relevant order information;
– Reasonable information to help us verify your identity.
To protect account security, we may need to verify your identity.
We will only request information reasonably necessary to complete the verification process.
You may also authorize another person to submit a request on your behalf in accordance with applicable law; however, we may require proof of authorization and verification of both your identity and that of your authorized agent.
We will respond within the timeframes stipulated by applicable law.
If a request is complex, numerous in volume, or requires further verification, we may extend the processing period as permitted by law and will inform you of the reason.
16. Withdrawing Consent and Opting Out of Marketing Communications
You may withdraw your consent at any time for processing activities based on consent.
You can opt out of marketing communications via the following methods:
– Clicking the "Unsubscribe" link in marketing emails;
– Adjusting marketing settings in your account;
– Adjusting preferences via the website's cookie settings panel;
– Contacting us.
Withdrawing consent does not affect the lawfulness of processing activities conducted prior to the withdrawal.
You may still receive necessary communications, such as order confirmations, payment notifications, security alerts, shipping updates, and after-sales messages.
17. Children and Minors
DMTX Store’s products and services are generally not specifically directed at children.
We do not knowingly collect personal information from children who do not meet the age requirements set by applicable law.
Minors should use this website with the consent and guidance of a parent or legal guardian.
If you believe that a child has provided us with personal information without appropriate consent, please contact us. Upon verification, we will take appropriate measures to delete or restrict the processing of the relevant information.
18. Automated Decision-Making
DMTX Store may use automated tools to identify the following risks:
– Anomalous logins;
– Fraudulent payments;
– Malicious orders;
– Spam comments;
– Bot access;
– High-risk transactions.
Unless expressly stated otherwise, we do not make decisions based solely on automated processing that would have a significant legal or similarly significant impact on users.
If we implement automated decision-making functions with significant impact, we will provide separate notification in accordance with applicable laws and offer necessary explanations, as well as channels for appeals or human review.
19. Third-Party Login and Social Media
If the website supports logging in via third-party accounts, we may obtain information you have authorized the respective platforms to share, such as:
– Display name;
– Email address;
– User identifier;
– Profile picture.
We will use such information only within the scope of the authorization granted.
You may revoke this authorization in your account settings on the third-party platform, though doing so may affect the relevant login functionality.
20. Privacy Policy Updates
We may update this Privacy Policy in the following circumstances:
– Changes to our services or business models;
– Adoption of new technologies or service providers;
– Changes in laws and regulations;
– Changes in security or compliance requirements;
– Changes in how personal information is processed.
The updated policy will be published on this page, and the "Last Updated" date will be revised.
If changes significantly affect your rights, we may notify you via website announcements, email, or other reasonable means.
Unless otherwise required by applicable law, the updated policy becomes effective upon publication.
21. Complaints and Contact Information
If you have any questions or complaints regarding the processing of your personal information, this Privacy Policy, or the outcome of a privacy request, please contact us at:
– Operating Entity: DMTX Store
– Brand Name: DMTX Store
– Privacy Email: privacy@dmcxy.com
We will verify and address your concerns.
Depending on the laws of your region, you may also have the right to lodge a complaint with a local personal information protection, data protection, or consumer protection regulatory authority.
22. Additional Information
This Privacy Policy should be read in conjunction with DMTX Store’s Terms of Purchase, Shipping Information, Return and Refund Policy, and Cookie Settings.
In the event of a conflict between this Policy and the mandatory provisions of applicable law, the applicable law shall prevail.
This Policy is not intended to limit the legal rights enjoyed by consumers or individuals under applicable law.