Contact us

Thank you for visiting DMTX Store. If you encounter any issues regarding purchases, payments, account usage, after-sales service, or business collaborations, please feel free to contact us via the following channels:

QQ Customer Service

Customer Service 1 (QQ): 2041226489
Customer Service 2 (QQ): 1280626174

WeChat Customer Service

WeChat ID: dmtx_cn

When adding us on WeChat, please include your order number or the nature of your inquiry so that we can assist you more efficiently.

Contact Email

Business Partnerships

Brand collaborations, channel partnerships, promotional cooperation, and other business matters:

business@dmcxy.com

Billing & Payments

Billing inquiries, payment notifications, payment errors, duplicate charges, and refund status:

billing@dmcxy.com

Technical Support & Customer Service

Website usage, product issues, download problems, technical glitches, and general inquiries:

support@dmcxy.com

After-Sales & Maintenance

Product after-sales service, maintenance, returns/exchanges, order issues, and ongoing support:

support@dmcxy.com

Complaints & Feedback

Service complaints, user suggestions, experience feedback, and dispute resolution:

service@dmcxy.com

Account-Related Matters

Account registration, login issues, email changes, account linking, and security concerns:

accounts@dmcxy.com

Copyright Matters

Copyright complaints, intellectual property issues, infringement reports, and content licensing:

copyright@dmcxy.com

Information to Include

To help us resolve your issue faster, please provide the following information:

Order number;

Name or email address used when placing the order;

Name of the relevant product or service;

Detailed description of the issue;

Relevant screenshots, proof of payment, or error messages.


Please do not send account passwords, bank card security codes, full bank card numbers, or other sensitive information via standard email.

We will respond and address your issue as soon as possible after receiving the complete information.