Shipping instructions

Last updated: July 20, 2026

Thank you for choosing DMTX Store. We are committed to providing clear and reliable order processing and delivery services. Please read the following shipping information carefully before placing your order.

I. Order Processing Time

Once payment is successfully completed, we typically process the order—including confirmation, product inspection, packaging, and dispatch—within 1 to 3 business days.

Processing times may be extended in the following situations:

– During public holidays, weekends, or major promotional events;
– Items requiring stock transfers, customization, or pre-orders;
– Incomplete or irregular delivery information;
– Orders requiring further verification;
– Force majeure events or logistics system disruptions.

Once the order has been shipped, you will receive a shipping notification and tracking information via the order page, email, or other provided contact methods.

II. Delivery Coverage

The actual delivery coverage for DMTX Store is determined by the information displayed at checkout.

Delivery may not be available—or may incur additional shipping fees—for certain remote areas, special regions, islands, or locations not currently covered by our logistics partners.

If delivery to your address is not supported, we may contact you to request an alternative delivery address or to cancel the order and process a refund.

III. Delivery Time

Estimated delivery times after dispatch vary based on the destination region, shipping method, and logistics provider.

Generally:

– Local or nearby areas: Approximately 2 to 5 business days;
– Standard regions in Mainland China: Approximately 3 to 10 business days;
– Remote areas: Approximately 7 to 15 business days;
– Cross-border or international orders: Approximately 7 to 30 business days.

The timeframes above are estimates only and do not constitute a guaranteed delivery date.

Actual delivery times may be affected by weather conditions, traffic restrictions, customs inspections, public holidays, peak logistics periods, natural disasters, and other uncontrollable factors.

IV. Shipping Fees

Shipping fees are calculated based on the following factors:

– Delivery address;
– Product weight and volume;
– Selected shipping method;
– Product type;
– Whether the location is considered a remote area;
– Current promotions or discount policies.

The final shipping fee is the amount displayed on the checkout page.

If the order qualifies for a free shipping promotion, the system will automatically apply the discount at checkout.

V. Delivery Information

Please carefully verify the following information before submitting your order:

– Recipient's name;
– Mobile phone number;
– Country or region;
– Province, city, and district;
– Street and detailed address;
– Postal code;
– Other necessary delivery information.

If an order cannot be delivered, is returned, is lost, or incurs additional costs due to incorrect or incomplete information (name, phone number, or address) provided by the user, the user may be held liable for the associated responsibilities and costs.

If the order has not yet been shipped, please contact us as soon as possible to update the address.

Once the order has been shipped, we cannot guarantee that the delivery address can be successfully modified.

VI. Shipment Tracking

After the order is shipped, you can track the delivery progress via the order details page or the tracking channels provided by the logistics carrier.

Some tracking information may take 24 to 72 hours to update after shipment.

If tracking information is not immediately available, please wait a while before checking again.

VII. Split Shipments

If an order contains multiple items, they may be shipped from different warehouses.

Consequently, a single order may be split into multiple packages and delivered at different times.

Split shipments generally do not incur additional base shipping fees beyond what was paid at checkout, except for special items or special delivery services.

VIII. Receipt and Inspection

Upon receiving the package, please check for the following:

– Severe damage to the outer packaging;
– Signs of obvious crushing, water damage, or tampering;
– Discrepancies between the item quantity and the order;
– Obvious damage to or missing items.

If you notice any significant issues with the package, we recommend taking photos or a video before signing for it and promptly contacting the delivery personnel and DMTX Store.

If items are damaged, incorrect, or missing, please contact us as soon as possible after receipt and provide:

– Order number;
– Photos of the items;
– Photos of the outer packaging;
– Photos of the shipping label;
– An unboxing video or other valid proof.

A complete unboxing record helps us verify and resolve the issue more quickly.

IX. Delivery Delays

Delivery is handled by third-party logistics providers, and the actual delivery process may be affected by uncontrollable factors.

If your order is delayed, please first check the latest status using the logistics tracking information.

If the tracking information has not been updated for an extended period, you may contact us for assistance.

DMTX Store will do its best to assist with delivery delays caused by the following factors, but cannot guarantee a specific delivery time:

– Extreme weather;
– Peak holiday shipping periods;
– Traffic restrictions;
– Customs inspections;
– Incorrect address;
– Recipient unreachable;
– Logistics provider operational issues;
– War, epidemics, natural disasters, or other force majeure events.

X. Unsuccessful Delivery

Please ensure your contact phone number remains reachable during the delivery period.

If delivery fails for any of the following reasons, the logistics provider may attempt redelivery, require self-pickup, or return the package:

– The recipient cannot be contacted;
– No one is available to sign for the package at the address;
– The address is incorrect or incomplete;
– The recipient refuses delivery;
– The self-pickup deadline has expired;
– Local delivery conditions are restricted.

If a package is returned and requires reshipment, the user may be responsible for covering the costs associated with the new delivery attempt.

XI. Lost Packages

Please contact us promptly if there have been no updates on the tracking information for an extended period or if the package appears to be lost.

We will verify the status with the logistics provider based on the order details.

If it is confirmed that the package was lost during transit, we will arrange for a replacement, a refund, or another appropriate solution based on the specific circumstances.

A package cannot be definitively declared lost until confirmed by the logistics provider.

XII. Cross-Border Orders

Cross-border orders may incur customs duties, import taxes, VAT, customs clearance fees, handling fees, or other charges levied by the destination country or region.

Unless explicitly stated otherwise at checkout, these fees are generally not included in the product price or shipping costs and must be borne by the recipient.

Users are responsible for ensuring that purchased items comply with the import regulations of the destination country or region.

If a package is returned or destroyed due to the user's refusal to pay taxes/fees, failure to complete customs clearance, provision of incorrect information, or restrictions under local regulations, the user may be liable for the associated costs and losses.

XIII. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible before the order is dispatched.

We may be unable to cancel the order if it has already entered the packaging, dispatch, or transit stage.

Return requests made after the order has been dispatched will be processed in accordance with the DMTX Store refund and return policy.

14. Special Items

Delivery times and requirements for the following items may differ from those for standard products:

– Pre-order items;
– Customized items;
– Oversized items;
– Fragile items;
– Digital products;
– Items containing batteries or subject to shipping restrictions;
– Items requiring special packaging or specialized logistics channels.

Please refer to the product page or order confirmation details for specific delivery information.

Digital products, downloadable content, software licenses, or online services are generally not delivered via physical logistics.

15. Contact Us

If you have any questions regarding order processing, delivery status, or logistics issues, please contact us using the contact details provided on the DMTX Store website.

When contacting us, please provide your order number and a description of the issue so that we can assist you more efficiently.

DMTX Store reserves the right to update these delivery terms to the extent permitted by law. Updated terms will be posted on this page and become effective upon publication. Before publishing, please verify these three key points: delivery regions, estimated delivery times, and the allocation of taxes and duties for international orders. These details must align with your actual logistics arrangements and business model.